AirWave support will create a profile for you to connect to the Support Connection Server. You will be able to download the config for that profile like this:
# get_support_config <Name_of_Profile>
Once the unique config file has been downloaded you can start, stop, or check the status of the Support Connection with these commands:
# service support_connection restart
# service support_connection stop
# service support_connection status
Unless it's stopped with the stop command, it will remain open for 4 days.