Network Management

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Aruba Employee

Re: Airwave 8.2.4 Topology Map is empty

 

Please try the below steps if you see devices are not showing in topology. 

  • Verify neighboring device is managed by AMP
  • Verify both devices are showing neighbors each other in monitoring page
  • Verify switch/router interfaces are listed.. Go to Device Monitoring > interfaces page
  • Do manual poll two times successfully.
  • login as Admin user
  • For Non Cisco/HP/Aruba switches routes if neighboring table is not populating, try adding it as generic router/switch and see neighboring table is populating.
  • If neighboring details are not showing in device monitor page and is using snmpv3, try changing to snmpv2

 

Note : Stadalone Devices or devices where no neighbors are managed by AMP  will not be shown in topology.

Aruba Employee

Re: Airwave 8.2.4 Topology Map is empty

v3 is not a requirement.  

If both devices are showing neighbors each other in device monitoring page , topology should display it as connected.

Also poll both devices manually two times if still its not showing in topology

Contributor I

Re: Airwave 8.2.4 Topology Map is empty

Thanks for sharing on the ex4300s.

I tried that, but it detects that its a Juniper device and changes the type. Same result on EX3200, EX3300 and EX4200.

 

TAC ticket for this issue open for over a month now with no response. 

Aruba Employee

Re: Airwave 8.2.4 Topology Map is empty

Adding a generic router/switch will not help for all models,  

 

airwave will move to respective device model category for supported device models. 

 

We will have LLDP support for more devices  in 8.2.5. which will be solving this issue.

djr
Occasional Contributor II

Re: Airwave 8.2.4 Topology Map is empty

The same is happening for me.  I have just upgraded and the topology map just shows grey with the moving bar in the centre to show it's working.

 

We have Juniper and Arube APs, aruba and juniper controllers plus HP/Aruba switches.


David Rickard
Aruba Employee

Re: Airwave 8.2.4 Topology Map is empty

Please try the below steps if you see devices are not showing in topology. 

  • Verify neighboring device is managed by AMP
  • Verify both devices are showing neighbors each other in monitoring page
  • Verify switch/router interfaces are listed.. Go to Device Monitoring > interfaces page
  • Do manual poll two times successfully.
  • login as Admin user
  • For Non Cisco/HP/Aruba switches routes if neighboring table is not populating, try adding it as generic router/switch and see neighboring table is populating.
  • If neighboring details are not showing in device monitor page and is using snmpv3, try changing to snmpv2

 

Note : Stadalone Devices or devices where no neighbors are managed by AMP  will not be shown in topology.

Contributor I

Re: Airwave 8.2.4 Topology Map is empty

So hopefully this will be resolved in 8.2.5.
HPE engineers have confirmed that this is a defect. Interesting I've installed 8.2.4 and 8.2.4.1 in many locations. The only one that worked did not have any Aruba or HPE switches. Even at sites that did have HPE switches with 21 firmware it didn't work.

Hopefully we'll see this feature in 8.4.5.
Aruba Employee

Re: Airwave 8.2.4 Topology Map is empty

please raise a tac case to investigate this issue. HP switches its suppose to work.  If there is any specific issue, we can include the fix in 8.2.5.

 

Please raise a tac case.

Occasional Contributor I

Re: Airwave 8.2.4 Topology Map is empty

Do we know when 8.2.5 will be out?

Sincerely,

Don
Contributor I

Re: Airwave 8.2.4 Topology Map is empty

Unfortunately, I did have tickets open.

After a month and a half of TAC digging through the logs snmp walks etc the answer was it's a defect that should be addressed in 8.2.5.
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