Network Management

Hi all,

i've got an issue where i think Airwave is rebooting my controllers when it fails to poll the device using SNMP. Is there something i can turn off in airwave to prevent this occuring?

This is my controller log:

Oct 3 11:13:25 :315382:  <CRIT> |fpapps|  Reboot Cause: User reboot.

This is my airwave log:

Are you managing the controller using Airwave ? but of course even in that case that shouldn't happen .

yes but only in monitor mode

The log just shows that the controller was down due to no snmp response, then confirmed down due to no ping, and then when the controller came up, AMP reports that the controller had rebooted due to the change in uptime.  This is not the same as AirWave sending a reboot command to the controller.  To verify the behavior, check the device logs in /var/log/ap/<id of controller>.  There should be an event log that is the same as what you included originally, and then the audit log (used during config audits), and then a telnet_cmds log which would have any reboot command.

For instance, my controller's URL:

http://robs_amp/ap_monitoring?id=1234

this corresponds to CLI directory: /var/log/ap/1234

# cd /var/log/ap/1234

# grep -i reboot *

event.log:Tue Oct 1 12:09:24 2013 Device has rebooted: Device uptime value changed (current: 3 mins 52 secs, calculated: 5 days 14 hrs 18 mins 12 secs) System

This tells me that my controller had rebooted, but it was not initialized by AMP since I didn't see the reboot command in the outgoing telnet_cmds log.

Thanks everyone, looks like i'd misunderstood what was happening.

no commands were sent to the controller.

Hi

from the Webgui, where do you find the controller logs?

are you getting those from the controller or from the AirWave?

The logs I reviewed are from AirWave.  They aren't embedding into a easy to see page, so you have to download the diagnostics tarball (link at top of System -> Status page.  Then you're looking for log with name:

var.log.system.ap.<ap_id>.audit.log

Where <ap_id> is the id in the URL of that device's monitoring page.