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Airwave monitoring ClearPass -> Down

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  • 1.  Airwave monitoring ClearPass -> Down

    Posted Jan 18, 2018 08:00 AM

    Hi folks,

     

    fresh installation of customer consists of Airwave version 8.2.5.1  and ClearPass 6.7.0.101814. We successfully added mulptile different device types to Airwave for monitoring. But when i add ClearPass, it shown UP for ~5 minutes and than it turns to DOWN. Double checked community string and SNMP version. Airwave and ClearPass Data/External port are on the same subnet (ClearPass Monitoring port is not reachable for Airwave)

     

    Alerts/Events for ClearPass:

    TIME USER EVENT
    Thu Jan 18 13:17:29 2018 System Status changed to 'SNMP get failed'
    Thu Jan 18 13:17:29 2018 System Down
    Thu Jan 18 13:12:29 2018 System Error in SNMP polling: Timeout(interface_error_counter)
    Thu Jan 18 13:12:29 2018 System Error in SNMP polling: Timeout(interface_monitor)
    Thu Jan 18 13:12:29 2018 System Error in SNMP polling: Timeout(device_resources)
    Thu Jan 18 13:12:29 2018 System Error in SNMP polling: Timeout(interface_bandwidth)
    Thu Jan 18 13:11:29 2018 System Status changed to 'OK'
    Thu Jan 18 13:11:29 2018 System Up
    Thu Jan 18 13:11:29 2018 System Firmware changed to '6.7.0.101814'.
    Thu Jan 18 13:11:26 2018 admin Configuration change submitted
    Thu Jan 18 13:11:26 2018 admin Authorized
    Thu Jan 18 13:11:26 2018 admin Created

     



  • 2.  RE: Airwave monitoring ClearPass -> Down

    EMPLOYEE
    Posted Jan 18, 2018 01:13 PM

    Did you add the CPPM server in as CPPM, Aruba Device, or Universal Network Device?  I'll have to try this out in the lab when I get a chance, but might find faster resolution by opening a TAC case.



  • 3.  RE: Airwave monitoring ClearPass -> Down

    EMPLOYEE
    Posted Jan 19, 2018 03:24 AM

    This might be related to ClearPass issue #43392, which describes a stop of the SNMP service in ClearPass 6.7.0 when specific counters are queried by Airwave.

     

    I would advise you to open a TAC case on ClearPass to verify if that is the issue.