Hi,
Are these mobility controllers or IAPs? Are we collecting details from device using SNMP or AMON? You can check the Amp setup --> General --> Additional Amp services and check whether Prefer AMON vs SNMP Polling is set to yes. If its set to yes, it means the data is collected over AMON.
If its AMON please check the AMON configuration on Controller and make sure everything looks good. You can execute the below commands on Controller(mobility) CLI to check whether AMON is configured correctly if we are using it.
#show mgmt-servers
#show mgmt-server profile default-amp
Also, what is the status of the devices on Airwave? Any errors in the event log when we do a manual poll?