Network Management

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Occasional Contributor II
Posts: 137
Registered: ‎10-05-2015

Converting IAP to Campus AP fails - Retrieve Image Failed

We have the following:

- Mobility Controller 7024 - on AOS 6.5.1.2

- IAP275

 

Via instant we try to voncert the IAP275 to Campus AP managed by controller. After hitting the button CONVERT it says 'downloading information form controller'.

 

After a while it shows us the message in Instant:

- Retrieve image failed, please save the log in the popup window. AP will reboot in 15 minutes.

 

We don't see a log. So I don't know wha tis going wrong?

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