05-11-2017 12:10 AM
We have the following:
- Mobility Controller 7024 - on AOS 18.104.22.168
Via instant we try to voncert the IAP275 to Campus AP managed by controller. After hitting the button CONVERT it says 'downloading information form controller'.
After a while it shows us the message in Instant:
- Retrieve image failed, please save the log in the popup window. AP will reboot in 15 minutes.
We don't see a log. So I don't know wha tis going wrong?
06-19-2017 11:14 PM
Off late, have you got any resolution?
I am as well facing the same issue. I am running on: (MODEL: Aruba7240XM), Version 22.214.171.124.
I have converted few 315 IAPs to Campus and it worrked fine, however when I am trying to convert the rest I am as well facing the same issue as yours.
06-20-2017 12:10 AM
Do you see any errors in the logs on the CLI of the controller or IAP? Are there any firewalls between the IAP and controller which maybe blocking ports?
If my post addresses your query, give kudos:)