Network Management

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Occasional Contributor II

Converting IAP to Campus AP fails - Retrieve Image Failed

We have the following:

- Mobility Controller 7024 - on AOS 6.5.1.2

- IAP275

 

Via instant we try to voncert the IAP275 to Campus AP managed by controller. After hitting the button CONVERT it says 'downloading information form controller'.

 

After a while it shows us the message in Instant:

- Retrieve image failed, please save the log in the popup window. AP will reboot in 15 minutes.

 

We don't see a log. So I don't know wha tis going wrong?

Contributor I

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Hi Christian,

 

Off late, have you got any resolution?

I am as well facing the same issue. I am running on: (MODEL: Aruba7240XM), Version 6.5.0.2.

I have converted few 315 IAPs to Campus and it worrked fine, however when I am trying to convert the rest I am as well facing the same issue as yours.

Re: Converting IAP to Campus AP fails - Retrieve Image Failed

Do you see any errors in the logs on the CLI of the controller or IAP? Are there any firewalls between the IAP and controller which  maybe blocking ports?

ACMA, ACMP
If my post addresses your query, give kudos:)
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