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Getting UCC Dashboard to show Vocera and not labeled as unknown

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  • 1.  Getting UCC Dashboard to show Vocera and not labeled as unknown

    Posted Jun 24, 2016 10:25 AM

    We just upgraded four 7200 controllers to 6.4 AOS. AppRF shows on the dashboard with no problem. On one controller (local) I can't get anything to show in UCC (no data found). On the other local I get UCC info but all of the Vocera calls are showing up as unknown. I have done all the steps including enabling UCC parameters in the "mgmt-server profile default-amp" on all three controllers (master and two locals) . Don't know what I'm missing. Any help would be appreciated. Thanks.. 



  • 2.  RE: Getting UCC Dashboard to show Vocera and not labeled as unknown

    Posted Jun 29, 2016 09:01 AM

    Hi dglav,

     

    Looks your cofiguration is fine, 

    Dashboard shows unknown if UCC_Score value is "NA" from controller cli i.e "show ucc call-info cdrs".

    Will keep you updated if any Specific configuration needs on controller side to get this UCC_Score value for Vocera call.

     

    Thanks

    Karthi

     

     

     

     

     



  • 3.  RE: Getting UCC Dashboard to show Vocera and not labeled as unknown

    Posted Jun 30, 2016 01:03 AM

    Hi dglav,

     

    UCC_score not supported for Vocera from controller, so Vocera call will show as Unknown on UCC Dashboard.

     

    Thanks

    Karthi