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Contributor I

Getting UCC Dashboard to show Vocera and not labeled as unknown

We just upgraded four 7200 controllers to 6.4 AOS. AppRF shows on the dashboard with no problem. On one controller (local) I can't get anything to show in UCC (no data found). On the other local I get UCC info but all of the Vocera calls are showing up as unknown. I have done all the steps including enabling UCC parameters in the "mgmt-server profile default-amp" on all three controllers (master and two locals) . Don't know what I'm missing. Any help would be appreciated. Thanks.. 

Aruba Employee

Re: Getting UCC Dashboard to show Vocera and not labeled as unknown

Hi dglav,

 

Looks your cofiguration is fine, 

Dashboard shows unknown if UCC_Score value is "NA" from controller cli i.e "show ucc call-info cdrs".

Will keep you updated if any Specific configuration needs on controller side to get this UCC_Score value for Vocera call.

 

Thanks

Karthi

 

 

 

 

 

Aruba Employee

Re: Getting UCC Dashboard to show Vocera and not labeled as unknown

Hi dglav,

 

UCC_score not supported for Vocera from controller, so Vocera call will show as Unknown on UCC Dashboard.

 

Thanks

Karthi

 

 

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