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Contributor I

Getting some support on the Airwave Products.

Folks,

How can I get some support on the Airwave products/features? I know we have a licensed model of the Airwave deployed but is there any way I can find the serial number on this? Or the required details for a support contract?

 

Regards,

N.

Contributor I

Re: Getting some support on the Airwave Products.

Apologies for this, I managed to find the information so this can be closed.

Thanks!!

Re: Getting some support on the Airwave Products.

could you share how you solved it, might help someone else who searches and finds your question.

Contributor I

Re: Getting some support on the Airwave Products.

sorry for the delay posting this...

 

Navigate under Home --> License and click on the license infomation.

This shows the license information as well as the Serial number information.

 

 

Thanks!!

Occasional Contributor I

Re: Getting some support on the Airwave Products.

What can i do if i cannot see any serial number information?

I do have valid LIC-AW licenses, but still Airwave shows:

This is an evaluation version of AMP.

 

Could this be related to some Evaluation Licenses (AW-EVAL) which are also still active on the server?

Moderator

Re: Getting some support on the Airwave Products.

Even if you have valid Eval Licenses still, there should still be an entry to see the purchased license info.  The home -> license table lets you click to see the details of the license key.  In the event that your license doesn't have a serial line, you can still provide support the license and they can do a reverse lookup based on the license key.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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