Network Management

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Frequent Contributor I

How do you get to the logs?

Hello,

 

I'm trying to track down any reason for some workstations to lose internet access.  I always find out about it after the fact so I have no details.  Are there any logs either in the web interface for the virtual controller of a cluster or in airwave?

Guru Elite

Re: How do you get to the logs?

If this is Aruba instant, go to More> Support and run the command "ap log user".



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I

Re: How do you get to the logs?

Thanks

Guru Elite

Re: How do you get to the logs?

Did you see the article here?  http://community.arubanetworks.com/t5/Community-Tribal-Knowledge-Base/How-to-troubleshoot-user-connectivity-issues-on-Instant-AP/ta-p/82142

 

Please keep in mind, you will only see something if a client timed out of the table, roamed, or the AP disassociated the client.  If a client gets disconnected because of interference, or cannot get enough airtime to transmit or is out of range, it will not show up there.  That information would have to be obtained on the client, somehow.  The priority is to design a network that has enough capcity, coverage and is designed to be resilient to interference and congestion.  When you do that, if there are issues, they are minimized.  It is not feasible to debug each client realtime, so you have to create an environment for most clients to be successful, then troubleshoot the outliers.  If all clients are having a problem, how the network is designed and provisioned needs to be looked at.  If it is a single client, that client needs to be troubleshot.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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