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Contributor I
Posts: 23
Registered: ‎10-09-2012

new controller in Airwave doesn't come online

[ Edited ]

Hi all,

 

recently we upgraded our Aruba environment from OS 6.1.3.7 to 6.4.2.2. We also upgraded our Airwave platvorm from 8.0.0 to 8.0.5.

Now we added an additional controller to our environment (in a remote site), Airwave discovers it as a new device, all is well for now, so I added the controller to the right group/folder, but the controller doesn't come "online" in Airwave. However, the controller is perfectly reachable on the network. Additionally, not all AP's that point to this controller are discovered by Airwave, but I think this will solve itself once the controller is properly online in Airwave. In Airwave, I can see the following message: 

 

Configuration status changed to 'No matching template could be found for this device. See the templates page.'

 

If I try to find this templates page, it says I'm "not authorised", but the admin account - with which I'm logged in - is a root account.

In the firewalls I don't see anything that's blocked.

 

The controller I added, is a 650. We have some other 650's online (from before the upgrades), but those don't have any problems...

 

Does anyone know what the problem is or how we can solve this?

 

Thanks in advance!

 

MVP
Posts: 1,399
Registered: ‎05-28-2008

Re: new controller in Airwave doesn't come online

[ Edited ]

First:

You Upgraded your AOS,In your controller , did u add your AirWave under:

Configuration > MANGAMENT > General > AirWave Servers?

Please see attached JPG (dont forget to apply + Save config)

17-11-2014 10-52-43.png

 

If still dosent work , then:

In your AW - did your configurare prefer AMON over SNMP ? < if so disable it ,and then try.

 

 

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Contributor I
Posts: 23
Registered: ‎10-09-2012

Re: new controller in Airwave doesn't come online

Hi kdisc98,

 

Thanks for your reply.

 

The Airwave server was already configured there, on the local controller.

 

The option:

Prefer AMON vs SNMP Polling:

was already disabled (No is checked)

 

Do you have any other ideas?

 

Thanks!

MVP
Posts: 1,399
Registered: ‎05-28-2008

Re: new controller in Airwave doesn't come online

What u seeing in the AW unders logs of the device?

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Contributor I
Posts: 23
Registered: ‎10-09-2012

Re: new controller in Airwave doesn't come online

log.JPG

MVP
Posts: 1,399
Registered: ‎05-28-2008

Re: new controller in Airwave doesn't come online

Did u rebooted your AW server after upgrading to the lasest version (to 8.0.5) if not - please do so.

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Contributor I
Posts: 23
Registered: ‎10-09-2012

Re: new controller in Airwave doesn't come online

I did reboot the Airwave server after the upgrade.

Should I do it again to test if the controller comes online then?

MVP
Posts: 1,399
Registered: ‎05-28-2008

Re: new controller in Airwave doesn't come online

It should be up and should work as needed. (even with no  Reboot)

But give it a try.

 

 

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Contributor I
Posts: 23
Registered: ‎10-09-2012

Re: new controller in Airwave doesn't come online

I thought it should work too, but I couldn't find why it isn't working.

After a reboot of Airwave, there's no change: the local controller is still offline in Airwave.

MVP
Posts: 1,399
Registered: ‎05-28-2008

Re: new controller in Airwave doesn't come online

[ Edited ]

This is a LOCAL controller that connected to a MASTER controller?

17-11-2014 11-56-49.png

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
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