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Super Contributor II

Alert message when performing social logins

Well, getting there with porting my dev config to the production server. I can now auth using my facebook account. However, on the production box I'm seeing an alert when I authenticate

 

Session failed for Host=http://localhost:6600/battery, Reason=[get::<easy_perform>, (error=7) Couldn't connect to server]

 

?

 

Rgds

Alex

 

Aruba

Re: Alert message when performing social logins

Usually when that is happens its an issue from guest talking to CPPM. The most common reason I have seen it happen is if you didnt deploy a VM with enough resources. I would suggest a reboot and if it continues can TAC. 

Thank You,
Troy

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Super Contributor II

Re: Alert message when performing social logins

This is our master clearpass server in a cluster. Not in use at the moment, but if I'm rebooting the master server, are there any things I need to do first or in a particular order?

A

Aruba

Re: Alert message when performing social logins

If it is the pub then you will not be able to create new guests or onboard until it is up.

Just make sure if you have a backup pub that the time is set long enough that it wont roll over during the reboot cycle.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Super Contributor II

Re: Alert message when performing social logins

Well rebooted it but seems to have made no difference. :-((, still getting the same error message

 

Aruba

Re: Alert message when performing social logins

Please open a TAC case
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Occasional Contributor I

Re: Alert message when performing social logins

Hi there,

 

I am working on an implementation of Clearpass (500 endpoints) and I am receiving a similar error message on the activity log:


Session failed for Host=http://localhost:6600/battery, Reason=[get::<easy_perform>, (error=28) Timeout was reached]

 

Should I consider the same error origin since the host of the VM has a deficit of two CPUs?

 

Guru Elite

Re: Alert message when performing social logins

You should open a TAC case.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I

Re: Alert message when performing social logins

Thank you for the confirmation Capalli.

Occasional Contributor II

Re: Alert message when performing social logins

Jose

Did you fix the isse with TAC?  If so, can you share the root casue? I am having the same issue. Posture enforcement is not working and the alert in access tracker is as below

Sagi

 

Policy server Session failed for Host=http://localhost:6600/battery, Reason=[get::<easy_perform>, (error=7) Couldn't connect to server].

 

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