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Super Contributor I
Posts: 289
Registered: ‎02-07-2013

Alert message when performing social logins

Well, getting there with porting my dev config to the production server. I can now auth using my facebook account. However, on the production box I'm seeing an alert when I authenticate

 

Session failed for Host=http://localhost:6600/battery, Reason=[get::<easy_perform>, (error=7) Couldn't connect to server]

 

?

 

Rgds

Alex

 

Aruba
Posts: 1,520
Registered: ‎06-12-2012

Re: Alert message when performing social logins

Usually when that is happens its an issue from guest talking to CPPM. The most common reason I have seen it happen is if you didnt deploy a VM with enough resources. I would suggest a reboot and if it continues can TAC. 

Thank You,
Troy

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Super Contributor I
Posts: 289
Registered: ‎02-07-2013

Re: Alert message when performing social logins

This is our master clearpass server in a cluster. Not in use at the moment, but if I'm rebooting the master server, are there any things I need to do first or in a particular order?

A

Aruba
Posts: 1,520
Registered: ‎06-12-2012

Re: Alert message when performing social logins

If it is the pub then you will not be able to create new guests or onboard until it is up.

Just make sure if you have a backup pub that the time is set long enough that it wont roll over during the reboot cycle.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Super Contributor I
Posts: 289
Registered: ‎02-07-2013

Re: Alert message when performing social logins

Well rebooted it but seems to have made no difference. :-((, still getting the same error message

 

Aruba
Posts: 1,520
Registered: ‎06-12-2012

Re: Alert message when performing social logins

Please open a TAC case
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
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