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Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Auto Send SMTP Checkbox on Guest Self-Registration

[ Edited ]

Hey,

 

CPPM Ver: 6.4.2.30915

 

I am have been playing around with our guest portal trying to make a little more user friendly. I was experimenting with the option "Auto-send guest receipts by email with a special field set".

 

I was testing the functionality with a checkbox with the default field "auto_send_smtp".

I had it working. But since upgrading to the latest version of CPPM it appears to have stopped working with a checkbox.

 

I have also tested with a radio button and am in the process of testing with a textbox.

 

I tried changing the Guest Self-Registration settings to "Always auto-send guest receipts by email" and this worked. I was able to receive the receipt on the personal email address I was using to do my tests.

 

Just curious if some functionality changed in the latest version of CPPM? Or is there maybe a recommended way of using this functionality?

 

Thank you,

 

Cheers

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Auto Send SMTP Checkbox on Guest Self-Registration

[ Edited ]

bourne,

 

Have you tried it like below?  (The rank may differ on your setup).

 

6.3.1 changed how that field is evaluated.  Please try the one below.

 

auto-send.png



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Re: Auto Send SMTP Checkbox on Guest Self-Registration

Hey,

 

I just tried changing to the settings you have. Although I used the field name "auto_send_smtp". I see the option though for "auto_send_sms", should I be using that even though I want to send an email?

 

At any rate, testing with the settings shown in your screenshot (but with auto_send_smtp), I am still not receiving the email.

 

Guest Self-Registration portal settings

Guest_Receipt_002.png

 

Form hidden field settings

Guest_Receipt_003.png

 

Form setting with Checkbox

Guest_Receipt_001.png

 

I must be configuring something else incorrectly.

 

Thank you,

 

Cheers

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Auto Send SMTP Checkbox on Guest Self-Registration

Please try it like below:

auto2.png



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Re: Auto Send SMTP Checkbox on Guest Self-Registration

It looks like the field is defaulted to the values you have in your screenshot.

I didn't modify the values shown in my screenshot.

Guest_Receipt_004.png

Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Re: Auto Send SMTP Checkbox on Guest Self-Registration

On a side note I tried the option "Display a link enabling a guest receipt via email".

Once I authorized the account  (sponsored) I received the link and by clicking this link I received the email to my personal email account.

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Auto Send SMTP Checkbox on Guest Self-Registration

If you have the field on the right form it should work. Please have TAC take a look.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Re: Auto Send SMTP Checkbox on Guest Self-Registration

Will do.

Thanks for your support!

 

Cheers

Super Contributor II
Posts: 383
Registered: ‎09-05-2012

Re: Auto Send SMTP Checkbox on Guest Self-Registration

Opened a case today.

 

Will report findings.

 

Cheers

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