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Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

CPPM not sending sponsor approvals

Hello again friends,

 

 

OK something really basic (I got tunnel vision at the moment)

 

This is driving me crazy. :smileymad:

 

Anyone had this issue where the sponsor activation email is not sent to the sponsor?

 cpg1.png

 

Also email receipt is not sent to the self registered user?

 

cpg2.png

 

Test email works ok through the SMTP relay internal and out of the network

 

 

 

Guru Elite
Posts: 20,759
Registered: ‎03-29-2007

Re: CPPM not sending sponsor approvals

Look in the Application log on clearpass guest.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: CPPM not sending sponsor approvals

Checked in there - I had a FW issue and I got a change done, and the app log said conenction refused on test mails

 

When I manually click on send a email receipt to guest, it works - do the screen shots look ok to you?

 

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: CPPM not sending sponsor approvals

Sorry to be clearer = I had a FW change done to resolve the connection refused when emailing

 

I no longer have this I can manually trigger mail in test or by clicking send user email reciept

 

 

Guru Elite
Posts: 20,759
Registered: ‎03-29-2007

Re: CPPM not sending sponsor approvals

Who is refusing the connection?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: CPPM not sending sponsor approvals

I no longer get this error since I had a FW chagne done

Guru Elite
Posts: 20,759
Registered: ‎03-29-2007

Re: CPPM not sending sponsor approvals

Awesome.  The screens look fine.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: CPPM not sending sponsor approvals

thanks for the sanity check :smileywink:

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: CPPM not sending sponsor approvals

I got to to the bottom of it. My cluster is split between internal and DMZ. My SMTP relay is the problem. I can't use the same SMTP relay IP address or fqdn address. Long story but, so as I can only use a single SMTP address within the cluster I will be taking advantage of split DNS and getting the same CNAMEs added in internal and external DNS that reference different A records. This allows for the DMZ cppm servers to relay mail to a different target to the internals So the sponsorship confirmation and SMS stuff completes, also if the referenced A record is changed it doesn't matter as I am using CNAMES. Just thought I would mention this in case anyone has the same problem I was scratching my head about this for a while! Cheers ;)
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