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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Cannot confirm guest access

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  • 1.  Cannot confirm guest access

    Posted May 05, 2014 12:30 PM
      |   view attached

    See attachment for error message.

    When a request to approve a guest account is received, we get this error message "Please enter a valid date and time." when we click on confirm. This issue only appears to happen in this office out of the many we have.



  • 2.  RE: Cannot confirm guest access

    EMPLOYEE
    Posted May 05, 2014 12:58 PM

    Tony.Tran,

     

    Did this ever work?  What was the last change that you made to the guest duration?

     



  • 3.  RE: Cannot confirm guest access

    EMPLOYEE
    Posted May 05, 2014 04:04 PM

    Tony.tran,

     

    This looks like an early CPPM 6.3 issue related to dates in translations (languages). Check for updates to go to the latest 6.3, remove the date fields in your receipt, use a US-English language browser or disable the Spanish translation in ClearPass.

     

    Starting ClearPass 6.3.1, this should be resolved. Other reasons to upgrade to the latest release too, like the Heartbleed fixes.

     

    Herman