11-10-2015 11:21 AM
I am bringing up some new ClearPass appliances (25K models) and I'm using the console for initial configuration. Each time I hit the Enter key, two returns are sent. This makes it impossible to set a password (the confirmation is blank after the second enter) and other task are difficult.
I'm using Putty, but have tried other terminal emulators with the same result. Also, Putty (and the others) work fine on other destinations.
I don't know if it matters, but access to the consoles is handled via an HP terminal server.
11-12-2015 12:29 AM
Can you plug directly into the appliance and see if you see the same issue? The settings you require are :
Baud Rate : 9600
Databits : 8
Parity : None
Stop Bits : 1
Flow Control : None
If you're using a RS232 -> USB converter try a different one, sometimes these can cause issues.
11-12-2015 08:32 AM
I wish I could. The Clearpass appliances sit in a secured datacenter and I'm hitting them from my desk in a different building...I don't have access to the devices themselves, hence my reliance on the terminal servers.