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Aruba Employee
Posts: 20
Registered: ‎11-10-2015

ClearPass Console: Hit Enter once, two returns are sent

I am bringing up some new ClearPass appliances (25K models) and I'm using the console for initial configuration.  Each time I hit the Enter key, two returns are sent.  This makes it impossible to set a password (the confirmation is blank after the second enter) and other task are difficult.

 

I'm using Putty, but have tried other terminal emulators with the same result.  Also, Putty (and the others) work fine on other destinations.

 

I don't know if it matters, but access to the consoles is handled via an HP terminal server.

 

Thanks!

MVP
Posts: 400
Registered: ‎07-26-2011

Re: ClearPass Console: Hit Enter once, two returns are sent

Can you plug directly into the appliance and see if you see the same issue? The settings you require are :

 

Baud Rate : 9600

Databits : 8

Parity : None

Stop Bits : 1

Flow Control : None

 

If you're using a RS232 -> USB converter try a different one, sometimes these can cause issues.

ACMA, ACMP
If my post addresses your query, give kudos:)
Aruba Employee
Posts: 20
Registered: ‎11-10-2015

Re: ClearPass Console: Hit Enter once, two returns are sent

I wish I could.  The Clearpass appliances sit in a secured datacenter and I'm hitting them from my desk in a different building...I don't have access to the devices themselves, hence my reliance on the terminal servers.

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