I am new to using ClearPass. We went live on Monday (6/27) with ClearPass and Guest. We have some users that are having an issue logging in. When I look under Access Tracker, under the Service column is blank, but everyone else that is about to connect/login has something listed. When looking at the Summary about the user/device it shows a Session Identifier and Date and Time then nothing (no MAC Address, no device type (iPhone, Android, ...). This only happens right now to 4 users everyone else is fine.
The way we have it set is if you are not a physician then you accept the terms. The physicians instead use their AD login. The users that are having the issue are physicians and getting, "Authentication:ErrorCode 204 ". I know this is working correctly because we have over 30 other physicians.