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ClearPass Guest - Receipt mail error: access denied. view template permissions

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  • 1.  ClearPass Guest - Receipt mail error: access denied. view template permissions

    Posted Oct 13, 2016 10:43 AM

    Hi,

     

    Got an odd error in guest self-registration. When the user (guest) is validated by the sponsor and receives its credentials by mail, the mail reads:

     

    Access denied. You have not been granted the 'view' permission for the 'Template-name' print template.

     

    Mailing it to that account from the guest template test option works fine. It's only during the flow of the self-registration that this error shows up. Any idea as to how to fix this issue? 

     

    Kind regards,

     

    jcelis



  • 2.  RE: ClearPass Guest - Receipt mail error: access denied. view template permissions
    Best Answer

    Posted Oct 13, 2016 10:48 AM
    Please check the permissions under Receipts > Templates > (Template you are using) and make sure that guests users have permission to that template


  • 3.  RE: ClearPass Guest - Receipt mail error: access denied. view template permissions

    Posted Oct 13, 2016 10:59 AM

    Djeez, I actually went and looked under print templates but completely missed the permissions item. Was on "No Access" but never change that and always worked fine. 

     

    Thanks!!!