Aruba Employee

ClearPass Policy Server is down after the recent AV/AS update.

Aruba releases ClearPass posture and profile data updates online and ClearPass servers check for these updates on an hourly basis.


Version 1.48743, which was released today, had caused the policy service to crash causing authentication issues.


Aruba has released an updated version, 1.48751, which has resolved the issue.


Please ensure that the update is installed and the policy service is running on all the nodes in the cluster by following steps below:


  • To install AV/AS Update version 1.48751, navigate to ClearPass Policy Manager GUI: Administration >> Agents and Software Updates >> Software Updates page and click on "Check Status Now".
  • Navigate to  Administration >> Server Manager >> Server Configuration >> {{server name}} >> Services Control. Ensure that the "Policy Server" service is running. If it is stopped, click the Start button.


NOTE: Admin authentication to ClearPass UI with non-local admin account will fail, if the policy server is down. Use a local admin account (Administration >> Users and Privileges >> Admin Users) to access the WEB UI or or start the policy server from CLI to gain access.


To restart policy server from CLI, please SSH to the ClearPass server using appadmin account and execute the below command.

service restart cpass-policy-server



Note: All ClearPass servers that are online would have already been updated to the lastest AV/AS version - 1.48751, without user intervention. You may just need to start the policy server to fix the issue.

Thank you,
Saravanan Rajagopal

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