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Frequent Contributor I
Posts: 66
Registered: ‎02-02-2012

ClearPass Subscription ID

Hi,

 

The ClearPass event viewer starts today logging the message "Your subscription has expired, so you can no longer receive updates."

 

Is the ClearPass Subscription ID valid for a period of time? Where can I check that on ClearPass?

 

Thank you.

MVP
Posts: 4,174
Registered: ‎07-20-2011

Re: ClearPass Subscription ID

 

Is that an evaluation subscription ?

 

Or did you purchased this to be valid for certain amount of time ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Frequent Contributor I
Posts: 66
Registered: ‎02-02-2012

Re: ClearPass Subscription ID

Hi Victor,

 

This is a valid license purchased last year with ClearPass via our reseller.

 

Thanks for the response.

 

Regards,

Aruba
Posts: 1,368
Registered: ‎12-12-2011

Re: ClearPass Subscription ID

Check admnistration ---> licensing

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Frequent Contributor I
Posts: 66
Registered: ‎02-02-2012

Re: ClearPass Subscription ID

Hi,

 

In Agents and Software Updates -> Software Updates -> Subscription ID , is the only place where I can see my subscription ID.

 

CPPM 6.0.1.

 

Thanks.

Aruba
Posts: 1,368
Registered: ‎12-12-2011

Re: ClearPass Subscription ID

Take a look at the licenses in the Admintration area...what does it say in there?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Frequent Contributor I
Posts: 66
Registered: ‎02-02-2012

Re: ClearPass Subscription ID

Hi,

 

I have in the License Summary tab:

Policy Manager: 5000

OnGuard: 0

Guest: 100

Onboard: 0

ClearPass Enterprise: 25

 

In the Servers tab

Policy Manager / Permanent / 5000 / Activated

 

In the the Applications tab

Guest / Permanent / 100 / Activated

 

Thanks.

 

 

Aruba
Posts: 1,368
Registered: ‎12-12-2011

Re: ClearPass Subscription ID

Sorry - the subscription ID is valid for as long as your support is valid on Clearpass.  Is your support renewal getting close?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: ClearPass Subscription ID

Please contact support and verify your sub ID and your support contract.
Thank You,
Troy

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Frequent Contributor I
Posts: 66
Registered: ‎02-02-2012

Re: ClearPass Subscription ID

Thanks to all of you for your support.

I contacted the support my ClearPass contract support was expired. Problem fixed. 

 

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