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New Contributor
Posts: 2
Registered: ‎02-25-2015

Clearing existing profile from Android Quick Connect App

So one of my android devices has this problem that I think was caused when I failed to correctly provision it first time round.

 

Each time I try to provision it it goes to the app and toggles wifi - but wifi will not reconnect because the connection does not seem to have an certificate associated with it.

 

The funny thing is when I go through the provisioning it does not seem to download a credential (perhaps it already has an old one?). 

 

So I am trying to delete averything ... I have cleared the credentials in the Android settings, cleared the app data (indeed reinstalled as well). So is there anything else I should do to force it to do a clean fresh provisioning?

 

Any suggestions?

 

Adrian

 

Guru Elite
Posts: 8,795
Registered: ‎09-08-2010

Re: Clearing existing profile from Android Quick Connect App

If you look in Onboard, is there a certificate for the device?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor
Posts: 2
Registered: ‎02-25-2015

Re: Clearing existing profile from Android Quick Connect App

I am an end-user! Is onboard the central server?

Guru Elite
Posts: 8,795
Registered: ‎09-08-2010

Re: Clearing existing profile from Android Quick Connect App

Yes. You should contact your IT department.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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