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Frequent Contributor II
Posts: 479
Registered: ‎03-15-2014

Clearpas Upgrade from 6.2 to 6.4 Issue?

In clearpass appllaince the internet is too bad so we downloaded the Bin.signed file from support and imported it and after finishing it gives 'Uploaded file is invalid, does not have meta file or unrecognised type or does not have valid signature' error and then disaappear from the software area how can I do the Upgrade?

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

You should contact TAC to get that resolved.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor II
Posts: 479
Registered: ‎03-15-2014

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

is this is a bug or what?

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

You could have downloaded the wrong file or it is corrupt.  TAC would be able to direct you to the correct file and correct procedure.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 4,301
Registered: ‎07-20-2011

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

Did you read the release notes on 6.4 ?
You should read on how to upgrade from 6.2 to 6.4
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
MVP
Posts: 4,301
Registered: ‎07-20-2011

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

And if you continue to experience more issues you should consider opening a TAC like cjoseph suggested
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Frequent Contributor II
Posts: 479
Registered: ‎03-15-2014

Re: Clearpas Upgrade from 6.2 to 6.4 Issue?

Thanks man really appriciated I will contact him and read the notes

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