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Contributor II

Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi...

 

I've configured a clearpass guest with sponsor confirmation, however when i tried to send me an email i received the following error:

 

ClearPass Guest>Configuration>Receipts>Email receipt>Test Mail Settings"

 

authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 SMTP server ready)]

 

From:

 

ClearPass Policy Manager>Administration>External Servers>Messaging Setup>Send Test Email

successfully sends a message

 

Clearpass Policy Manager 6.6.9.102777

 

any idea?

 

Thanks in advance.

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi,

 

In Administration » External Servers » Messaging Setup , are you using connection seucirty SSL or Start TLS and proivded username/password details then we need import SMPT server certificate in to Truist list or try disable TLS on SMTP and check the status.

 

Regards,

Pavan

  
Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
Contributor II

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi.

 

I'm using starttls provided by username and password and i imported certificate to trust list and the issue persist.

I tried to disable TLS on SMTP and the status is the same.

Guru Elite

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Please work with Aruba TAC to debug in realtime.

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor II

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi Tim...

 

I'm going to open a case with TAC to debug in realtime.

 

Thanks

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