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Contributor II

Clearpass Import server certificate error

Hi.

 

I'm trying to import the certificate file, private key and the correct Private key password. When I clicked on import botton, the following message alert is shown. "CHECK LOGS FOR ERRORS".

Anteriorly I've installed this certificate and it is the first time that I see this.

I have reviewed the logs and it doesn't show nothing

 

If anyone kows about this error, please let me know.

 

Regards

Guru Elite

Re: Clearpass Import server certificate error

Which version of ClearPass?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor II

Re: Clearpass Import server certificate error

Hi Cappalli:

The version is ClearPass Policy Manager 6.6.5.93747.

 

Regards

Re: Clearpass Import server certificate error

If you imported this certificate before with success, please check that you restarted your ClearPass after installing the upgrade to 6.6.5.

 

Have seen some weird things in the past on systems that were upgraded but not rebooted after that. One of those things is that such a box will not join a cluster; this can be something similar.

 

Please work with Aruba TAC if rebooting after the upgrade doesn't solve your issue.

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).

Re: Clearpass Import server certificate error

Have you imported the root into the trust list first?


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Contributor II

Re: Clearpass Import server certificate error

Hi,

Yes, I imported the root into the trust list.

 

Contributor II

Re: Clearpass Import server certificate error

Hi..

 

I rebooted the clearpass and I was able to import the certificate.

 

Thank you so much for your help.

 

Regards

 

Aruba Employee

Re: Clearpass Import server certificate error

Hi,

 

Could you check Audit/Event log once to see any useful log enteris to see why its failing, if not need to check Admin logs to better understand why certificate is failing , if certificate have proper chain, root is in trust list and private key entered is correct.

 

To check Admin logs we need access to CLI, please open TAC ticket.

 

Regards,

Pavan

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