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Clearpass problem with an Update

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  • 1.  Clearpass problem with an Update

    Posted Jul 21, 2016 03:58 AM

    Hello,

     

    i want to Update my ClearPass Policy Manager 6.5.0.71095.

    I set and update my Proxy settings.

    I want to download, see below

     

    JRE Installers for ClearPass OnGuard Java Agent Help

     

    i get the following messages: Download is stuck or interrupted. Please run check run status now and retry.

    If i start check status now, everything works fine. Following messages displayed: Done querying for updates from ClearPass Webservice.

     

    Why i can`t download this patch ? Does somebody has any idea ?

     

    thx

    Salva



  • 2.  RE: Clearpass problem with an Update

    EMPLOYEE
    Posted Jul 21, 2016 07:40 AM

    If it says download is stuck, you typically need to get TAC to clear it:  http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Download-stuck-or-interrupted/td-p/131085

     

    I am not aware of any other way, unfortunately.