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Contributor I
Posts: 31
Registered: ‎02-08-2016

Clearpass problem with an Update

Hello,

 

i want to Update my ClearPass Policy Manager 6.5.0.71095.

I set and update my Proxy settings.

I want to download, see below

 

JRE Installers for ClearPass OnGuard Java Agent Help

 

i get the following messages: Download is stuck or interrupted. Please run check run status now and retry.

If i start check status now, everything works fine. Following messages displayed: Done querying for updates from ClearPass Webservice.

 

Why i can`t download this patch ? Does somebody has any idea ?

 

thx

Salva

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Clearpass problem with an Update

If it says download is stuck, you typically need to get TAC to clear it:  http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Download-stuck-or-interrupted/td-p/131085

 

I am not aware of any other way, unfortunately.



Colin Joseph
Aruba Customer Engineering

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