Contributor I

Clearpass problem with an Update



i want to Update my ClearPass Policy Manager

I set and update my Proxy settings.

I want to download, see below


JRE Installers for ClearPass OnGuard Java Agent Help


i get the following messages: Download is stuck or interrupted. Please run check run status now and retry.

If i start check status now, everything works fine. Following messages displayed: Done querying for updates from ClearPass Webservice.


Why i can`t download this patch ? Does somebody has any idea ?




Guru Elite

Re: Clearpass problem with an Update

If it says download is stuck, you typically need to get TAC to clear it:


I am not aware of any other way, unfortunately.

Colin Joseph
Aruba Customer Engineering

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