09-13-2012 02:23 PM
For every user that is created that you want to use SMS over SMTP you need to ensure that the form that creates the user (guest self-registration, for example) has the visitor_carrier attribute, so the SMS over SMTP service knows which carrier format is used to send the SMS..
Aruba Customer Engineering
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09-21-2012 08:06 AM
I woulod open a ticket with support. Looks like a bug. You confirmed when you edit the user the carrier is saved? I see it is in your create form, but you do want to make sure that it took.