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Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

First CPPM Server Error joining Domain

[ Edited ]

I have stood-up our first CPPM VM server and it is up and running, on the network, and pulled down all updates and patches.

 

When I attempt to add it to my domain, I receive the following error:

 

Failed to join domain: failed to lookup DC info for domain
'ROCKWALL.GENESTA.COM' over rpc: NT_STATUS_CONNECTION_RESET
INFO - Restoring smb configuration
INFO - Restoring krb5 configuration file
INFO - Deleting domain directories for 'ROCKWALL'
ERROR - CP01 failed to join the domain ROCKWALL.GENESTA.COM with
domain controller as dc02.rockwall.genesta.com

Join domain failed

 

The DNS server is correctly configured and I am using either my account, which is an Enterprise Admin account or the domain administrator account.

 

I cannot find any info on this error and I am at a lost at this point. Please Help!

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: First CPPM Server Error joining Domain

Are the appropriate firewall ports open between ClearPass and your domain controllers? 

Also try using your FQUN instead of just the username. 


Thanks, 
Tim

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: First CPPM Server Error joining Domain

My ClearPass resides on the same subnet as my DC, so firewalls are not an issue there.

 

I am using my username@domain as I read in the instructions.

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: First CPPM Server Error joining Domain

Can you try pointing it at a different domain controller?


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: First CPPM Server Error joining Domain

I would have to stand another one up on my network as that is my only Domain Controller at this point.

 

Do you have any ideas what that error is?

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: First CPPM Server Error joining Domain

Is the time set correctly? You might want to set NTP to use the domain controller.


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
MVP
Posts: 4,086
Registered: ‎07-20-2011

Re: First CPPM Server Error joining Domain

See this post:
http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Common-Clearpass-domain-Joining-errors/ta-p/192591
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Regular Contributor II
Posts: 223
Registered: ‎10-29-2014

Re: First CPPM Server Error joining Domain

May this help you to solve your problem..

 

AD domain.jpg

 

 

HTH
Cheers
SumaN
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