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Occasional Contributor II

Guest Sponsor Email and NTP issues

Hi Guys,

 

I wonder if anyone has any clue on the below:

  1. Email sent to sponsor with the content of “guest name and guest email” shows empty. Can this be removed?
  2. When generating a password for guest provisioning using the ''local-userdb add guest001 generate-password sponsor-email it-services@example.com expiry duration 1440', can the generated password use numeric or uppercase alphabetical and numeric letters to avoid letter confusion like ‘I’ (capital i) and ‘l’ (lowercase L) which looks alike when using Arial or Calibri font family (company standard font). Alternatively, can we generate an HTML email using other fonts that shows the difference of those characters.
  3. Aruba controller clock is incorrect, even after NTP service is enabled and controller is rebooted.

Controller is a 3200XP running on version 6.3.1.8

 

Untitled.png

 

Re: Guest Sponsor Email and NTP issues

1. In Clearpass Guest, there are "print templates" (in v6.4 it's renamed to receipts) under Configuration where you can customize what gets sent and the info contained in the email.

 

2. You can configure as well the password complexity in the Configuration section under "Guest Manager"

 

Screenshot 2014-08-26 14.30.44.png

 

3. Is the controller configured in the right timezone?  What the output of show ntp server status?

 

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Re: Guest Sponsor Email and NTP issues

are you using the controller guest provisioning for this ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: Guest Sponsor Email and NTP issues

Hi SethFiermonti,

 

Unfortunately, we don't have ClearPass. We only have the Mobility Controller 3200XP so I don't think I can do what you have.

 

However, I noticed you mentioned v6.4. We are running on 6.3.1.8. Is the v6.4 stable enough for general availability? And will that give me the ability as what you have shown me?

Occasional Contributor II

Re: Guest Sponsor Email and NTP issues

Hi VictorFabian,

 

Yes, I am using the controller for guest provisioning.

Occasional Contributor II

Re: Guest Sponsor Email and NTP issues

Hi guys,

 

What do you think? Any ideas?

 

Aruba

Re: Guest Sponsor Email and NTP issues

The 6.4 that Seth mention is for ClearPass. The guest service built in the controller is very limited. I believe that you will need ClearPass if you want to customize the password. I'll let Collin or someone chime in if there any tricks that I don't know of.
Thank You,
Troy

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