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Guest access email delayed by an hour - ClearPass

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  • 1.  Guest access email delayed by an hour - ClearPass

    Posted Apr 28, 2016 07:51 PM

    A guest requested access and an email was generated and sent to the sponsor at about 11:50am. The problem is that the guest did not recieve their confirmation till about two and a half hours later.

     

    My question is in which log would I find this information, ie when was the authorisation email generated?

     

    Using clearpass v6.5.5

    The audir viewer shows that it was approved and is stamped at 11:59.



  • 2.  RE: Guest access email delayed by an hour - ClearPass

    EMPLOYEE
    Posted Apr 28, 2016 07:57 PM
    Take a look at the application log in Guest. 

    What service you using for email relay? 


  • 3.  RE: Guest access email delayed by an hour - ClearPass

    Posted Apr 28, 2016 10:24 PM

    Thanks for answering Cappalli.

    Sorry if I sound ignorant, but where would I find the Guest Application log, would this be in the log files I've dumped from the server?

     

    Customer is using their Exchange server, which is where I suspect the fault is. I just need a timestamp to prove it.

    I've used the GUI and checked the Monitoring>Live Monitoring>Audit Viewer to search for the authentication, which I've found. Is the time stamp here what I'm looking for?

     

    Thanks again.



  • 4.  RE: Guest access email delayed by an hour - ClearPass
    Best Answer

    Posted May 03, 2016 09:53 AM

    The application log can be found under the ClearPass Guest side of the product.

    Go to Administration -> Support -> Application log