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Frequent Contributor II
Posts: 143
Registered: ‎01-21-2015

Machine authentication failing with error code 9002

Hi All,

I tried to do machine + user authentication with EAP-TLS as authentication method.

But when doing machine authentication, its getting timeout and showing below error in CPPM,

Error Code: 9002
Error Category: RADIUS protocol
Error Message: Request timed out
Alerts for this Request
RADIUS Request Timed out

 

And after failing to do machine authentication the same machine is  doing user authentication. Which is working as expected.

rana
Guru Elite
Posts: 8,000
Registered: ‎09-08-2010

Re: Machine authentication failing with error code 9002

Wired or wireless?
What vendor?
Who is issuing the certificates?
What version of Windows?
Is the supplicant configured through group policy?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Frequent Contributor II
Posts: 143
Registered: ‎01-21-2015

Re: Machine authentication failing with error code 9002

Its wired.

Client is windows machine & the switch is Cisco.

CA is issuing certificate.

Windows 7.

I guess supplicant is configured through group policy.

rana
Guru Elite
Posts: 20,348
Registered: ‎03-29-2007

Re: Machine authentication failing with error code 9002

9002 and a timeout can be because a client is asked to trust a server certificate, but does not.  Has this ever worked?  There is quite a bit of work to get EAP-TLS working.



Colin Joseph
Aruba Customer Engineering

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Frequent Contributor II
Posts: 143
Registered: ‎01-21-2015

Re: Machine authentication failing with error code 9002

Thanks Colin,

Turned out to be a wrong machine certificate installed on Client machine.

Changed the certificate and worked :)

rana
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