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Contributor II
Posts: 56
Registered: ‎01-16-2013

No Operator profiles - ClearPass

[ Edited ]

I was troubleshooting an operator profile translation issue and somehow managed to disable all Operator and Admin access to the Clearpass guest system.  Is there a backdoor through the mgmt shell or the CPPM system to restore access Admin Operator profile?

 

thanks

mike

 

Mike Davis
Network Engineer
University of Delaware
MVP
Posts: 4,309
Registered: ‎07-20-2011

Re: No Operator profiles - clearpass

Please open a TAC case

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Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
MVP
Posts: 395
Registered: ‎05-09-2013

Re: No Operator profiles - ClearPass

I did this once before and I believe TAC was able to get me back in, but I don't remember the process involved. The other option is to do a factory reset of CPPM, but I know that's probably not a good choice.


Thank you.

Michael Haring | AIS Consultant
Architecture and Implementation Solutions
Optiv Security Inc. | www.optiv.com
Guru Elite
Posts: 8,774
Registered: ‎09-08-2010

Re: No Operator profiles - ClearPass

Also, in the future, you should never need to modify the translations rules.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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