08-18-2015 04:58 AM
I have setup Onboard for a customer and it is acting strangely. We have a guest captive portal that has a link to the onboarding page. When you click on it the onboard process works up until it disconnects and then attempts to reconnect to the secure nework. Every time, rather than connecting to secure, it reconnects to guest. You can connect manually and that works using EAP-TLS but it doesnt work automically. Initially, the secure network was hidden and that didn't work at all, even with the 'hidden' checkbox enabled in the network profile settings. We've unhidden the network so that users can at least connect manually but this network will need to be hidden eventually.
Any ideas? Its the same for Android, Windows and iOS. CPPM version is 6.4.4, Aruba OS is 22.214.171.124 running on a 7210
08-18-2015 05:00 AM
Keep in mind it will only work for Windows and Android.
Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
08-18-2015 05:01 AM
08-18-2015 05:18 AM
Zach, I have done the same thing for lots of customers and it's always disconnected and then reconnected to the secure SSID. I can't get users to connect to the secure SSID and then captive portal them as the Secure is going to be hidden.