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Onboarding issues with android and other devices

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  • 1.  Onboarding issues with android and other devices

    Posted Jul 01, 2016 06:04 AM

    Hi,

     

    I've got a couple of questions regarding onboarding with android devices and other devices:

     

    1. When onboarding with android devices, I receive the part to download quickconnect. For some devices, we get an error for the following: market://details?id=com.arubanetworks.quickconnect.android (or at least something like that) and then net::ERR_UNKNOWN_URL_SCHEME. For other android devices, we don't get that error and it redirects properly to the marketplace/store to download quickconnect. Any idea what causes this?

     

    2. Are blackberry devices and windows phone devices capable of using onboard or is this not possible?

     

    Kind regards,

     

    jcelis



  • 2.  RE: Onboarding issues with android and other devices
    Best Answer

    EMPLOYEE
    Posted Jul 01, 2016 06:46 AM
    1) that means the browser that you're using doesn't have an application association for the Google Play store

    2) There is no automated Onboarding, but web enrollment can be used.


  • 3.  RE: Onboarding issues with android and other devices

    Posted Jul 01, 2016 07:07 AM

    Hi,

     

    Thanks for the reply! You know of a guide for web enrollment? Can't seem to find much information on it. 

     

    Kind regards,

     

    jcelis



  • 4.  RE: Onboarding issues with android and other devices

    EMPLOYEE
    Posted Jul 01, 2016 07:22 AM
    There are instructions on how to configure it in the ClearPass Guest user guide.