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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Policy Service died after AV Update "Now Resolved"

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  • 1.  Policy Service died after AV Update "Now Resolved"

    EMPLOYEE
    Posted Oct 11, 2017 05:39 AM

    This issue is resolved in AV/AS Update version 1.48751.

    To install AV/AS Update version 1.48751, go to Software Updates page and click on 'Check Status Now".

    Start policy service if not already started



  • 2.  RE: Policy Service died after AV Update "Now Resolved"

    Posted Oct 11, 2017 06:01 AM
    This works!


  • 3.  RE: Policy Service died after AV Update "Now Resolved"

    MVP
    Posted Oct 11, 2017 06:22 AM

    Troy,

     

    Any official response on how this got past Aruba's quality control? We're going to have to explain this to our customers so something official would be nice.

     



  • 4.  RE: Policy Service died after AV Update "Now Resolved"
    Best Answer

    EMPLOYEE
    Posted Oct 11, 2017 06:27 AM

    I sure one will come out soon. It's 3 am at corporate.  As for now all update pushes to the web service will be suspended until it can be fully investigated and an official response can be posted. 



  • 5.  RE: Policy Service died after AV Update "Now Resolved"

    Posted Oct 19, 2017 03:45 AM

    Is there any plan to change the automatic update to manual? or roll-back feature to recover the system without waiting for a vendor fix ?

    I have my own internal validation process for the updates/upgrades of the cluster but obviously I can't control all the unpredictible updates.

    Thanks,

    Antonio



  • 6.  RE: Policy Service died after AV Update "Now Resolved"

    EMPLOYEE
    Posted Oct 19, 2017 03:56 AM
    Yes there are plans being put into place. We will make an announcement when the features are finalized. One of us will post here or in the running updates announcements thread.