Security

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Guru Elite

Re: Policy Service died after AV Update

Yes, it's an internal bug ID.

 


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I

Re: Policy Service died after AV Update

Its surprising how there has been no official statement from Aruba since the issues. It has been hours. Poor communication made things really bad, we couldnt get hold of support as they probably got inundated.

 

Thank god for Airheads as this was our only source of information for the entire period.

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Guru Elite

Re: Policy Service died after AV Update

We have been constantly posting updates here. This is where we post updates.

 

When a RCA is complete, a public statement will be released.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: Policy Service died after AV Update

Hey Tim

I think if you look back through this thread, you'll find the first official communication from Aruba (that I can tell) was when the problem was solved. That's two hours of silence and an inability to get ahold of anyone at the support centre with outages that affected hundreds of thousands of users. Don't get me wrong, I'm a huge fan and advocate for Aruba and specifically Clearpass but I have to agree with others, the lack of communication was disappointing.

Brett
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