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New Contributor
Posts: 3
Registered: ‎11-26-2013

Provisioning issues for Android 4.1 and HTC devices

Hi, hope someone can help me out here.

 

I am trying to get all my staff in my company to be on-boarded to Aruba Clearpass Onboard.

However, i am having issues with Android 4.1 and HTC devices.

 

Basically, after keying in ADID and password on Aruba quickconnect, 4.1 and HTC devices will prompt me to enter a name for the certificate.

After entering a name, the provisioning will fail after trying for about 5 mins.

 

This doesn't happen in 4.2 and above devices as they would just ask me to access the certificate (with a name) and carry on with the provisioning.

 

Can someone help me?

 

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Provisioning issues for Android 4.1 and HTC devices

I believe on the older devices you need to enter 1234
Thank You,
Troy

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New Contributor
Posts: 3
Registered: ‎11-26-2013

Re: Provisioning issues for Android 4.1 and HTC devices

Hi 

 

I don't think its the password to unzip the certificate.

Just that the phone will prompt me for the name of the certificate and then doesn't connect at all.

 

On clearpass, it shows that the phone is provisioned correctly.

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Provisioning issues for Android 4.1 and HTC devices

Can you please open a TAC case. There was a new app published to the Google store since 6.3 was released and I want to make sure there isn't any issues. 

Thank You,
Troy

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--Problem Solved? Click "Accepted Solution" in a post.
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