09-25-2013 01:10 AM
I have a question regarding allowed characters in passwords. Is there any limitation in ClearPass or Aruba OS that do not allow language specific characters in passwords?
I have users in Sweden using Swedish characters åäö and ÅÄÖ in their passwords. Ok, that's maybe not what I would recomment, but these users are students in schools and have not yet understood the problems related to characters outside the american character set.
I get this error message in ClearPass Action tracker:
Wrong shared secret
| Alerts for this Request |
ClearPass is version 6.2.1
Jonas Erlund Hammarbäck
09-25-2013 10:22 AM
Have you checked the shared secret on the Device entry in ClearPass and on the device itself.
I usually get that message when I mismatch the device shared-key -- I get a wholly different error with bad user-passwords.
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09-26-2013 12:02 AM
Sorry for not mention that information. Authentication for all other accounts with passwords without Swedish special characters works fine.
If I try with a bad password on one of the accounts thats authenticates OK, I get the normal bad password error message. It's just if the password has "unprintable" characters I get this strange error message.
02-17-2016 07:19 AM
Had this same issue recently with 6.5.5 code trying to do admin login to Cisco switch via RADIUS request to Clearpass. Turns out the shared key on the switch was incorrect, same password but one letter was not captial when it should have been. Corrected it and everything worked fine, it had nothing to do with the actual user account that was logging in.
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