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Occasional Contributor I

Way to Stop ClearPass Cluster Update?

Initially installing the Update for Cluster Upgrade Interface Patch for ClearPass 6.6.7 & 6.6.8 to Enable ClearPass 6.7.0 Upgrade. Unfortunately I did not read the fact that is should only be installed on the Publisher and not the subscriber. 

 

My problem is now the update tool on the publish is stuck in in progress on applying to the subscriber. Is there a way to end this update as it shows in the logs on our subscriber that it does not apply to the subscriber. 

 

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Guru Elite

Re: Way to Stop ClearPass Cluster Update?

Please work with Aruba TAC for issues like this.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I

Re: Way to Stop ClearPass Cluster Update?

Would love to but cant get into HPE enterprise support after login:

 

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Aruba Employee

Re: Way to Stop ClearPass Cluster Update?

Hi,

 

We can not stop the patch installation in middle, let it get installed, if it fails please open TAC ticket.

 

Regards,

Pavan

 

 

Occasional Contributor I

Re: Way to Stop ClearPass Cluster Update?

Yea it is not failing it is just hung on the Publisher as 'In Progress'.  I logged into the subscriber locally and it says it failed because it was a subscriber.

 

Thanks

Aruba Employee

Re: Way to Stop ClearPass Cluster Update?

Hi,

 

If it shows failed in subscriber then open TAC ticket, engineer can login to CLI and remove the patch from subscirber and intiitate the upgrade process.

 

Try call support

 

http://www.arubanetworks.com/support-services/contact-support/

I tried hpmynetworking, it looks site is down.

 

Regards,

Pavan

Occasional Contributor I

Re: Way to Stop ClearPass Cluster Update?

Thanks for confirming. I am calling now.

 

Chris

MVP

Re: Way to Stop ClearPass Cluster Update?

I had this exact same issues yesterday.

I used the cluster update tool to install this pre-6.7 update to both publisher and subscriber.

 

From release notes:

"Through the Cluster Upgrade Portal — If a 6.6.7 or 6.6.8 version is upgraded to 6.7.0 through the Cluster
Upgrade portal, a preparation patch is required first, and must be applied only to the publisher."

 

Guess that was my issue... RTFM. sigh

 

 

 

Koen (ACMX #351 | ACDX #547 | ACCP)

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Occasional Contributor I

Re: Way to Stop ClearPass Cluster Update?

Haha yep! Read the manual. Support was able to get in and can the job hopefully they were able to help you aswell.

 

 

MVP

Re: Way to Stop ClearPass Cluster Update?

Lets say support managed to get it fixed in the end. How we got there was less than ideal.

Koen (ACMX #351 | ACDX #547 | ACCP)

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
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