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Occasional Contributor I
Posts: 5
Registered: ‎05-27-2015

Why does my IAP guest network keep making users enter in username and password?

I have IAP 215's with 2 SSID's set up. One is a guest network but it keeps asking my users, primarily iPhone users to re-enter the username and password after the phone's screen turns off. Is there a way to prevent the users from needing to relogin?

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: Why does my IAP guest network keep making users enter in username and password?

Do you have ClearPass?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Occasional Contributor I
Posts: 5
Registered: ‎05-27-2015

Re: Why does my IAP guest network keep making users enter in username and password?

I am not sure. How do I find out?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Guru Elite
Posts: 20,373
Registered: ‎03-29-2007

Re: Why does my IAP guest network keep making users enter in username and password?

IT_Girl,

 

ClearPass would be an external radius server/guest access solution that you might have purchased.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 485
Registered: ‎05-11-2011

Re: Why does my IAP guest network keep making users enter in username and password?

IT_girl - Reason they ask is that this is most commonly solved by implementing MAC-authentication to avoid having to re-enter the username and passwords. Using a product like Clearpass for guest registration will also give you automatic MAC-address registration connected to the useraccount during that process. This in turn will provide you with an easy process for MAC-authentication and good userexperience.


Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Occasional Contributor I
Posts: 5
Registered: ‎05-27-2015

Re: Why does my IAP guest network keep making users enter in username and password?

I did not purchase clear pass then.

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Guru Elite
Posts: 20,373
Registered: ‎03-29-2007

Re: Why does my IAP guest network keep making users enter in username and password?

IT_Girl,

 

It might be easier to just have a WPA2-PSK SSID for guests, then.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 5
Registered: ‎05-27-2015

Re: Why does my IAP guest network keep making users enter in username and password?

Is there not a fix for this?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Aruba
Posts: 1,536
Registered: ‎06-12-2012

Re: Why does my IAP guest network keep making users enter in username and password?

No you would need to have ClearPass in place.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

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Guru Elite
Posts: 20,373
Registered: ‎03-29-2007

Re: Why does my IAP guest network keep making users enter in username and password?


IT_Girl wrote:
Is there not a fix for this?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com

By default, a user on Aruba Instant will time out after 10 minutes of inactivity.  If you want to do something more creative, it will require an external policy server.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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