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Regular Contributor I
Posts: 159
Registered: ‎03-03-2011

endpoint profile wrong

[ Edited ]

I'm having an issue where Clearpass 6.2.6.62196 is profiling two of the same model make/model computers (Windows 7) incorrectly. They are not running any VM's. One is profiled as windows, the other as Linux Chrome OS. 

 

Here's the Linux one:

 

linux

 

And Windows:

 

windows.PNG

 

Any thoughts as to why they are different? I think it's the Host User Agent since the DHCP options are the same. 

Regards,

Josh
___________
ACMP, ACCP
MVP
Posts: 371
Registered: ‎01-14-2010

Re: endpoint profile wrong

Hi Josh,

 

I've had this happen a couple of times. The best way to get this resolved is to open a TAC case and they'll make the necessary adjustments the next time they have an Endpoint Fingerprint update.

 

Hope this helps!

 

-Mike

Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: endpoint profile wrong

Also, once you update to 6.3, you'll be able to manually correct the
endpoint.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 5
Registered: ‎04-17-2014

Re: endpoint profile wrong

Would it not be a useful feature if we could force a re-fingerprint of a device from the CPPM GUI? That would help in this case and where no fingerprint info has been captured yet

 

CT

Regular Contributor I
Posts: 159
Registered: ‎03-03-2011

Re: endpoint profile wrong

I contact TAC and this is indeed a bug. TAC is filing a bug ticket for this. 

Regards,

Josh
___________
ACMP, ACCP
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