You're looking at the default CP-profile while I'm willing to bet your customer is using the other CP-profile in your screenshot :smileywink:
To see which CP-profile is actualy used drill down from the used AP-group (via Configuration > AP Configuration) all the way till you see the aaa-profile used. In this aaa-profile see what initial role is used.
Now look up that role in Configuration > Access Control. 'Edit' that role to see what is configured. Scroll down till you can see the Captive Portal Profile attached to it.
Now go back to edit this captive-portal-profile its default role (Configuration > Authentication > L3 Authentication > Captive Portal Authentication Profile).