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Contributor II
Posts: 43
Registered: ‎03-31-2014

650 upgrade problem

Hello, I have a 650 controller with version 6.3.1.3. I want to upgrade it to 6.3.1.4 but unfortunetly I can't upgrade it by selecetin Maintenance->Image Management->Local File because Local file option is not avaible for selection. And when I use TFTP server(a product of Solarwinds) and upgrade it via TFTP server option it says tftp: last timeout. I can see that controller sends read requests via wireshark but I couldn't figure out why I get such an error and can't select Local file option. I will be very happy if someone can help me out.

MVP
Posts: 4,226
Registered: ‎07-20-2011

Re: 650 upgrade problem

Couple of things:

- Try another browser 

- CLI 

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor II
Posts: 43
Registered: ‎03-31-2014

Re: 650 upgrade problem

I tried CLI and different browser. Also I tried after I rebooted controller to factory settings. After that I also tried usb and it says file couldn't found.

Aruba
Posts: 1,285
Registered: ‎08-29-2007

Re: 650 upgrade problem

i would recommend the Solarwinds SCP server.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Contributor II
Posts: 43
Registered: ‎03-31-2014

Re: 650 upgrade problem

Still no luck:( Error is "ssh: connect to host 172.16.0.1 port 22: Connection timed out"

MVP
Posts: 4,226
Registered: ‎07-20-2011

Re: 650 upgrade problem

Try the following connect directly to the controller and make configure the port as an access port on VLAN 1 then assigned your laptop an IP within the same range of VLAN 1 and then use tftp32 and try one more time .

Also make sure your laptop or desktop firewall is not blocking the tftp connection or anything in between
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor II
Posts: 43
Registered: ‎03-31-2014

Re: 650 upgrade problem

I tried these before. Make sure my firewall on my laptop's operating system allows tftp server and tftpd32 also(I even manually opened udp port 69), shut down the firewall on agent for antivirus and ect.. Still no luck. The awkward thing is I can't load the OS from local file option. And any other options are not also working.

Aruba
Posts: 1,285
Registered: ‎08-29-2007

Re: 650 upgrade problem

From the laptop/desktop, can you ping,ssh or tftp to the controller? 

 

These issues are almost always the fault of the firewall on the laptop/desktop.  Don't just allow these ports, but completely disable the firewall and see if that works.

 

 


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
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