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Contributor I
Posts: 38
Registered: ‎06-05-2014

AOS - Guest Provisioning - Google Chrome printing not possible

Hi,

 

a customer just called me and told me that he isn't able to print guest user receipts which are created on AOS.

After creation of the user, Chrome shows an empty page. 

I tried it myself on our controller, but I'm having the same problems.

 

Versions:

Chrome: 46.x

ArubaOS: 6.4.2.3, 6.4.4.1, 6.4.3.1

 

Firefox is working. On IE I can't even open the WebGUI because there are several JavaScript errors.

 

Release Notes aren't showing any issues.

Anyone else with similar issues? Ideas?

 

Best regards,

Sven


Sven
ACMP + ACCP
Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: AOS - Guest Provisioning - Google Chrome printing not possible

Are you blocking any ports in the user role?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 38
Registered: ‎06-05-2014

Re: AOS - Guest Provisioning - Google Chrome printing not possible

@cjoseph:

The problem is the administration page for guest users, not the CaptivePortal.

 

As a admin or guest provisioning user, I can't print the guest receipts on Chrome.

https://aruba-master:4343/screens/switch/gpp.html -> New -> Save & Print. Chrome wants to print an empty page here.

 

On IE8 I can't even open the WebGUI. IE11 and Firefox is working.

 

Reg,

Sven


Sven
ACMP + ACCP
Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: AOS - Guest Provisioning - Google Chrome printing not possible

I apologize.  You are right.  The print function does not seem to be working on 6.4.4.1 and Chrome 46.  Let me open a TAC case.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 38
Registered: ‎06-05-2014

Re: AOS - Guest Provisioning - Google Chrome printing not possible

Sounds good. But I tested it on the following versions: 6.4.2.3 ,  6.4.4.1 ,  6.4.3.1.

All these aren't working for me.


Sven
ACMP + ACCP
Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: AOS - Guest Provisioning - Google Chrome printing not possible

We do not have many customers that use that function, so it might not have been reported.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 38
Registered: ‎06-05-2014

Re: AOS - Guest Provisioning - Google Chrome printing not possible

Thanks Colin!

 

Just for information: The problem occurs on three different 7010 controllers with three different versions (mixed Dell-OEM or Aruba).

Right know I can't test any other controller. Maybe it's only a problem for the 7000 series controllers.


Sven
ACMP + ACCP
Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: AOS - Guest Provisioning - Google Chrome printing not possible

Thank you.  I will let you know what they come back with.  It is not working for me.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 5
Registered: ‎11-04-2015

Re: AOS - Guest Provisioning - Google Chrome printing not possible

i'm having the same issue. 

when i'm printing, just came to me a empty page, with no information. 

 

is this problem fixed? 

 

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: AOS - Guest Provisioning - Google Chrome printing not possible

No.  A case is open, though.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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