Wireless Access

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Occasional Contributor II

AP total down with RED zero

Hello

 

I am still facing the problem with access point I've changed from 3.3 AOS ro 6.3 AOS 

I was able to detect the APs before for a while and next all APs went down 

but with 6.3 AOS I have this RED zero !! does this mean anything ?

 

Capture.JPG

 

Thanks in advanced

Regards

 

Guru Elite

Re: AP total down with RED zero

Did you upgrade directly to 6.3? There is a step upgrade process from code
that old.

The red 0 is no different than a black 0.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: AP total down with RED zero

thanks for your reply 

yes I upgrade from 3.3.2.13 to 6.3.1.5_43118 directly 

 

Regards

 

 

Guru Elite

Re: AP total down with RED zero

You should contact Aruba TAC.

3.3 to 6.3 is not a supported upgrade path.

Did you read the release notes?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: AP total down with RED zero

could you tell me which version I should update first ? and next to 6.3 ?

 

also with 3.3 it was the same problem do you have any idea why ?? I posted my configurations on my previous thread in the community

 

Regards

Guru Elite

Re: AP total down with RED zero

Please look at the release notes for 6.3. It goes over the upgrade path.

You should also contact Aruba TAC at this point.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: AP total down with RED zero

ok I will contact them 

my purpose from upgrade was to check if I can make APs up all time and stable 

I've been in this since few days and nothing work with me 

I read a lot of threads on community but nothing works 

 

my core-switch and aruba controller can ping each other and the settings are very simple and I didn't involve too many only the basics and still APs is not detected yet 

 

I hope to find my solution here cause I like the support from this community it is very swift

 

Regards

Occasional Contributor II

Re: AP total down with RED zero

I wonder if the APs firmware was upgraded when I upgrade from 3.3 to 6.3 AOS and that is why I can't detect them anymore 

cause right now I downgrade to 3.3 and still can't detect them ? does that make any since ?

Contributor I

Re: AP total down with RED zero

Hi,

Can you please console in to the ap and to see what msgs are coming. I would also try to do purgeenv or reset the ap to factory default to see if that helps.

Thank you.
Occasional Contributor II

Re: AP total down with RED zero

I went back to 3.3 AOS and configured basic configurations and it worked but it took a while to detect the APs but it is okay as long as it is wokring I am working on it now 

thanks for all of your support guys

 

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