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Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

AP125 will not power up after rebuilding 620 controller.

I had to reconfigure Aruba 620 controller to recover from issue. Upon recovery, I noticed that PoE is not working none of my APs will power up now. Do I have to reset the APs as well?

Guru Elite
Posts: 8,460
Registered: ‎09-08-2010

Re: AP125 will not power up after rebuilding 620 controller.

[ Edited ]

Are these APs plugged directly into the controller?

 

Also, did you do a write erase all on the controller?


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

Re: AP125 will not power up after rebuilding 620 controller.

Yes these are plugged up to the controller and I did perform an write erase all

Guru Elite
Posts: 8,460
Registered: ‎09-08-2010

Re: AP125 will not power up after rebuilding 620 controller.

Write erase all will wipe all licenses from the controller. The 620 actually needs a license key to enable PoE. You'll need to check your licensing.arubanetworks.com account or contact support to get the key.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

Re: AP125 will not power up after rebuilding 620 controller.

Thanks, I appreciate your help.

Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

Re: AP125 will not power up after rebuilding 620 controller.

What if the device is out of support, will they still give you your keys?

Guru Elite
Posts: 8,460
Registered: ‎09-08-2010

Re: AP125 will not power up after rebuilding 620 controller.

They should. It is tied to the hardware.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

Re: AP125 will not power up after rebuilding 620 controller.

Excellent. I will call them, thanks again

Aruba
Posts: 1,644
Registered: ‎04-13-2009

Re: AP125 will not power up after rebuilding 620 controller.

If you have a licensing account, you can log in and click 'import preloaded certficiates' and input the serial number of the controller to retrieve the embedded PoE license.

------------------------------------------------
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

Occasional Contributor I
Posts: 6
Registered: ‎02-18-2014

Re: AP125 will not power up after rebuilding 620 controller.

I am logging in to the service right now. Thanks for all the help. I will report back my findings

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