Wireless Access

Reply
Contributor II
Posts: 55
Registered: ‎03-03-2011

AP225 cover fell off???

We just had one of our AP225 AP covers fall off.  At first we thought someone tampered with it but there are no signs of damage or anything.  The plastic where the screws from the back connect to just broke!  Has anyone else seen this problem?  We will try and RMA it for sure...

 

 

2015-06-30 13.25.41.jpg

 

2015-06-30 13.26.01.jpg

 

2015-06-30 13.26.08.jpg

Guru Elite
Posts: 8,649
Registered: ‎09-08-2010

Re: AP225 cover fell off???

Please notify TAC and your Aruba account team.


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MVP
Posts: 520
Registered: ‎05-11-2011

Re: AP225 cover fell off???

Just got word from a customer that in the past few months they've had 5 covers fallen off from the 225's without any human interaction . These have been in production for roughly 1 yearand have about 200 of them deployed.

 

Seems like the build quiality isn't good enough here... We're also notifying Aruba TAC.


Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
MVP
Posts: 520
Registered: ‎05-11-2011

Re: AP225 cover fell off???

Aruba TAC asked me of the placements. They are deployed in a modern office building in the ceiling using the brackets that accompany the AP's. The temperature is around 20-22 degrees Celcius, and the first ones fell off 3-4 months after deployment.

 

Might be we just got a batch with some faulty plastic.. We have other customers with many AP225's deployed in various locations which have not experienced this.

 

Adding a picture which are more or less identical to the OP's.


Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Search Airheads
Showing results for 
Search instead for 
Did you mean: