Wireless Access

Reply
Occasional Contributor II

AccessPoint disconnects Clients after two or three month

Hi,

 

i have a problem with an OAW-4604 running AOS-W 5.0.3.0. 

 

Description:

I have 23 Access-Points (OAW-AP105). They work correctly and there are no problems. But after two or three month, a few Access-Points (random) are going to disconnect Clients (2,4 GHz, b & g Clients). The Client then reconnects, but after a short time the client will disconnected again and so on.

 

After unplugging the AP from the PoE (or reboot) there are no problems for the next two or three month. Don't know what problem this could be. I think that I will make an update to 6.1.2.4. But maybe here is somebody with an idea for this problem.

 

Thanks for your answers,

Marco

 

 

 

 

 

Aruba Employee

Re: AccessPoint disconnects Clients after two or three month

Before you go jumping to a new revision, put a user in debug mode. Then after it happens to that user, check the logs.

 

After that, if it isn't clear what is happening from the logs, I would open a TAC support case. They can help you determine if upgrading will solve this problem.

 

Basic Troubleshooting
1. Put your device in debug logging on the controller: conf t, logging level debugging user-debug your-device-mac

2. Simulate the failure

3. Now look at the logs: show log user-debug all | include your-mac-address

 

TAC will ask for this anyways. So it's a good place to start.

 

Zach

Thanks,

Zach Jennings
Search Airheads
cancel
Showing results for 
Search instead for 
Did you mean: