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Occasional Contributor II

Airprint No Longer Functioning

We upgraded our AOS to 6.4.3.3 and added a 7205 as the local switch in a Master/Local scenario (the Master is a 3600). Prior to the addtion of the 7205 as the local and the upgrade to 6.4.3.3 (previous AOS was 6.3.12) Airprint worked fine. Since the upgrade and addtion of the 7205, Airprint no longer functions. Airplay works fine and all of our AppleTVs are displayed in the airplay list. However, no airprint printers are listed at all.

 

The Airgroup settings show both AirPlay and AirPrint as enabled on both controllers and neither has any disallowed vlans or other group restrictions. The show airgroup servers command lists the airprint devices, but no printers are displayed in any iOS device printer lists.

 

Anyone run into this?

Guru Elite

Re: Airprint No Longer Functioning

You did two things:

 

- Add a controller 

- Upgraded an OS

 

There are quite a few things that could have broken AirPrint  along the way.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Airprint No Longer Functioning

Is there a starting point that you'd recommend for troubleshooting?

Guru Elite

Re: Airprint No Longer Functioning

Please start with the Airgroup Troubleshooting guide here:  http://community.arubanetworks.com/t5/Controller-Based-WLANs/What-is-the-concept-of-Airgroup-How-does-it-work-and-what-are/ta-p/185272



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Airprint No Longer Functioning

Did some more snooping around on the controller configurations and found that the new local controller was not included in the AirGroup Domains list (Advanced Services > AirGroup>Settings)

 

I added the IP address of the local controller on the Master. Then on the local controller made sure to select the AirGroup Domain was set to active. All AirPrint printers are now displayed.

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