Wireless Access

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Frequent Contributor II
Posts: 118
Registered: ‎05-31-2015

AppleTV devices

I have a customer who has a device acting as an AppleTV server which sometimes becomes unreachable by other devices. I checked and this device was in the users list rather than the servers list. We connected a laptop as a test and changed it from a user to a server, but again the device was still seen as a user rather than a server. I don't know much about Airplay and would apprectiate if anyone could help.

Controller is a 3600 running 6.4.2.4 with the default Airgroup settings.

Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: AppleTV devices

Is it on the wired or wireless network?


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 118
Registered: ‎05-31-2015

Re: AppleTV devices

Both are on the wireless.

Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: AppleTV devices

Do you have active wireless discovery enabled?


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 118
Registered: ‎05-31-2015

Re: AppleTV devices

I have checked and this setting is disabled, should I enable it?

Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: AppleTV devices

It may help. It probes from the controller down to the client to discover services.

Also, Apple recommends AirPlay servers be on the wired network.


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 118
Registered: ‎05-31-2015

Re: AppleTV devices

I've enabled it but it still seems to be in the same state. It seems odd that in this wireless connected world these devices would have to be wired, I'm not sure how the customer is going to take this its a school and I think they expected the device to be available wirelessly.

Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: AppleTV devices

Can you turn up a user debug on the client? You should see discovery messages in the logs.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 118
Registered: ‎05-31-2015

Re: AppleTV devices

I have limited access for debugging, but I've noticed that bug ID 116556 describes what they are seeing perhaps this might be fixed in the latest version of code?

Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: AppleTV devices

If you're able to, yes. There are a few fixes in 6.4.2.8 and 6.4.3.2.


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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