Wireless Access

Reply
Occasional Contributor I
Posts: 7
Registered: ‎02-22-2013

Aruba 800 controller - error role authenticated is unknown after factory reset

After some research, I probably know the answer to this but hopefully somebody can help and advise.

 

I've inherited an Aruba 800 controller (yes, its a few years old!) which was working but needed some attention. It was decided by somebody higher up the chain (!) to reset the controller and start again from scratch - we have 10 remote AP's over 5 sites.

 

Anyway, someone performed a 'write erase all' and factory defaulted the unit. After re-entering all the required settings, we're able to provision AP's again but get the notification 'error - role authenticated is unknown' .

 

After some googling, it looks to me like some licences were deleted after the factory reset. The problem is i've inherited this and have no idea when it was purchased or any licence keys that came with it.

 

Is the error critical? Can I continue to use the controller safely in its current state? Is it possible to remove the notification?

 

In terms of what I want to achieve, the end result should be that I advertise one SSID with WPA2 PSK across all 5 sites and a Guest SSID using the captive portal. Do I need any licencing to do this?

 

Thanks in advance for any help.

 

 

Guru Elite
Posts: 21,261
Registered: ‎03-29-2007

Re: Aruba 800 controller - error role authenticated is unknown after factory reset

You should really have no problems in terms of passing traffic, but you might have problems with securing your traffic.  Things like split tunneling and giving users differentiated access (block guests from internal networks) no longer exist if yo do not have PEF...

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: Aruba 800 controller - error role authenticated is unknown after factory reset

[ Edited ]
Hi
Good night.
 
Type "show license" (cli) and see if you have the Policy Enforcement License.  > You need it in order to use Captive portal.
or via GUI:
Alert_Flag.jpg
If you didn't had PEF lic or PEFNG before the factory reset so -don't have to worry. That error is cosmetic.
:robothappy:
 
Me
*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Occasional Contributor I
Posts: 7
Registered: ‎02-22-2013

Re: Aruba 800 controller - error role authenticated is unknown after factory reset

Thanks for your quick responses. I contacted Aruba support and they were really helpful and supplied me with the PEF licence code. I would just add though that although they gave me the information, I think they would prefer users to go through their reseller for support. Still, a response in under 30 mins from them on a Saturday evening (here in the UK) was outstanding.

 

With regards to the captive portal not working without a PEF licence, it does seem to work but you don't get the split tunnneling option.

Search Airheads
Showing results for 
Search instead for 
Did you mean: