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Frequent Contributor II
Posts: 107
Registered: ‎04-15-2013

Aruba Licensing Web Site "Changing Administrators"

A former tech had registered multiple licenses under is email account and I am looking to transfer them to my account.  Can someone tell me the process of this?  I am currently able to login with his credentials but I do not see a transfer option.

 

Thanks,

Guru Elite
Posts: 21,259
Registered: ‎03-29-2007

Re: Aruba Licensing Web Site "Changing Administrators"

If you are from the same organization (domain) you can have support merge your accounts under that domain, so everyone can see everything).



Colin Joseph
Aruba Customer Engineering

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Frequent Contributor II
Posts: 107
Registered: ‎04-15-2013

Re: Aruba Licensing Web Site "Changing Administrators"

Perfect, that is exactly what I was looking for.  I will contact support.

 

Thanks

MVP
Posts: 1,434
Registered: ‎10-25-2011

Re: Aruba Licensing Web Site "Changing Administrators"

we've asked many times to merge the domain, it worked for you support cases but for licensing for some reason, it was never done or the licensing department runs into issues.

 

I really hope you get yours to work...

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Frequent Contributor II
Posts: 107
Registered: ‎04-15-2013

Re: Aruba Licensing Web Site "Changing Administrators"

I just finished a call with support and they transferred licenses from 3 other former employees to one account for me.  I was a very easy process.

 

 

MVP
Posts: 1,434
Registered: ‎10-25-2011

Re: Aruba Licensing Web Site "Changing Administrators"

I just opened a new case and it was done painlessly...so I don't get why it was not possible before...oh well...

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
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